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Return form

To make a return, read the return and refund policies carefully.

You can request a return or exchange using the form below.

In the "message" section there must be:

  • the order number
  • it must be specified if you want to request an exchange or a voucher for the value spent excluding shipping costs (non-refundable mystery box)
  • the reason for the return (optional)

Once the request has been submitted, you will be contacted by our customer service who will provide you with the shipping label via email; once printed, it must then be affixed to the box containing the item being returned.

The day following the processing of the return request, the courier in charge will pass during working hours (9:00 - 18:00) to the address you indicated at the time of purchase.

NB: All expenses relating to the return will be charged to the customer, as well as any defects in the product (as specified in returns and refunds ).

Return form: